FAQ's
HOW DO I PLACE MY ORDER?
Simply choose your product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes, we do accept international orders! We offer free standard shipping worldwide. Additionally, we also provide expedited shipping for a fee, which ensures your order will arrive one week faster. HOW MUCH DOES THE SHIPPING COST?
Insured + Tracked Shipping - Free Shipping
Priority Shipping / Insured + Tracked Shipping - $4.95
DO I NEED TO PAY THE SALES TAX?
All taxes are paid by us.
CAN I PAY OVER THE PHONE?
Sorry, currently we don't accept any payment over the phone. Please visit our website to pick your favorite items and finish your payment online to order successfully.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Generally, shipments are in transit in 5 - 10 business days. Please visit our Shipping Policy Page for more information.
MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1 - 3 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
I NEED HELP WITH A LATE ORDER
Generally, shipments are in transit in 5 - 10 business days.
If your order has not arrived after 10 business days, please contact us for timely support. Please visit our Contact Page for more information.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept payment via PayPal or your credit/debit card. (Visa, MasterCard, American Express, PayPal, Apple pay)
WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. Please visit our Privacy Policy Page for more information.
I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? WHAT IF THERE IS AN ISSUE?
We only accept refunds or returns if the product is defective or damaged. A refund to in-store credit or the original payment method will be issued based on your preference. Please Include all a name and order number on the returned parcels. If your package is on the way, you must wait for it to arrive and return it before receiving a refund. Please visit our Return & Refund Policy Page for more information.
I HAVE ENTERED AN INCORRECT ADDRESS. WHAT DO I DO NOW?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@organixoil.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
For further inquiries:
If you have any further questions, please contact our customer services at:
info@organixoil.com
+1 (702) 268-9466
30 N Gould St Ste N Sheridan, WY 82801